Return & Refund Policy
At Solvieraai, we value every customer and aim to provide a reliable and transparent shopping experience. 💙
If you are not completely satisfied with your purchase, please review the return and refund guidelines below. Our customer support team is available to assist you throughout the process.
Order Cancellation
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, we will issue a full refund to your original payment method.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be available.
To request an order cancellation, please contact us as soon as possible:
Email:
service@solvieraai.com
Returns
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Include original packaging and accessories where applicable;
- Include valid proof of purchase or order confirmation.
Before sending any product back, please contact our customer support team first.
Returns sent without prior approval may not be accepted.
How to Request a Return 📩
To start a return request, please contact our customer support team:
Email:
service@solvieraai.com
Please include the following information:
- Order number;
- Product name;
- Reason for return;
- Photos or videos of the product when applicable.
After reviewing your request, our team will provide return instructions and any additional information needed.
Return Address
Please do not send returned products directly to our business registration address.
After your return request has been approved, our customer support team will provide the appropriate return address and detailed return instructions.
This helps ensure that your return is processed correctly and efficiently.
Return Shipping Costs
For preference-based returns, including:
- Ordered the wrong item;
- Changed your mind;
- Personal preference reasons;
customers are responsible for the return shipping costs.
For items that arrive:
- Damaged;
- Defective;
- Incorrect;
- Significantly different from the product description;
we will review the situation and provide an appropriate solution, which may include a replacement, refund, or return assistance at no additional cost to the customer. 😊
Refunds
Once we receive and inspect the returned item, we will notify you regarding the refund decision.
Approved refunds will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the actual time for funds to appear in your account may vary depending on your payment provider, bank, or financial institution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:
- Check your bank account or payment account again;
- Contact your payment provider for additional information;
- Contact our customer support team for further assistance.
Email:
service@solvieraai.com
Contact Information 📌
For questions regarding returns, refunds, or order assistance, please contact us:
Brand Name:
Solvieraai
Legal Company Name:
Nanjing Shunlaide Technology Co., Ltd.
Customer Support Email:
service@solvieraai.com
Business Address:
Room 2664, No. 2 Changcheng South Road,
Jiangbei New Area, Getang Subdistrict,
Nanjing, Jiangsu, China
Thank you for choosing Solvieraai. 🌿
We are committed to handling every customer request with clear communication, reasonable solutions, and dependable support.