FAQ
How Can I Place an Order? 🛒
Placing an order with Solvieraai is simple:
- Select the product you would like to purchase and add it to your shopping cart.
- Proceed to checkout and select your preferred available payment method.
- Enter your contact details, including your name, email address, and shipping information.
- Apply any valid discount code if available.
- Review your order details, confirm your information, and complete your payment.
Once your order has been successfully submitted, you will receive an order confirmation email containing your order details.
If you need any assistance, please contact our customer support team:
Email:
service@solvieraai.com
What Should I Do If My Order Contains Incorrect, Damaged, or Missing Items?
We understand that receiving your order correctly is important. If your package arrives with an incorrect item, damaged product, or missing item, please contact us as soon as possible.
To help us review your request, please provide:
- Order number;
- Photos of the item received;
- A description of the issue.
Our support team will review the information and assist you with an appropriate solution. 😊
Email:
service@solvieraai.com
Will I Receive an Order Confirmation?
Yes.
After your purchase is completed, an order confirmation email will be sent to the email address provided during checkout.
If you do not see the email, please check your spam, junk, or promotions folder.
If you still cannot locate it, please contact our customer support team.
Can I Modify My Order After Placing It?
If you need to update your order information, please contact us as soon as possible.
Order modification requests can only be considered before the order enters the processing stage.
Once an order has been processed or prepared for shipment, changes may no longer be possible.
Email:
service@solvieraai.com
How Do I Manage Items in My Shopping Cart?
You can easily manage your shopping cart before completing checkout:
Add Items
Choose your preferred product and add it to your cart.
Review Items
Open your cart to check selected products and order details.
Update Quantity
Adjust product quantities before completing payment.
Remove Items
Remove products you no longer wish to purchase.
Which Browsers Are Supported?
For the best shopping experience, we recommend using updated versions of:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge
Older browser versions may not support all website features properly.
What Payment Methods Do You Accept? 💳
We accept payment methods available during checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
All payments are processed through secure payment providers designed to protect your transaction information.
How Does PayPal Checkout Work?
If you choose PayPal during checkout:
- Select PayPal as your payment method.
- Log in to your PayPal account.
- Review your payment details.
- Confirm your payment.
- Return to the Solvieraai website after completion.
How Do I Use a Discount Code?
If you have a valid discount code:
- Add your preferred products to the shopping cart.
- Enter your discount code in the designated field during checkout.
- Apply the code and confirm that the discount has been successfully applied before completing payment.
How Do Returns or Refunds Work?
For detailed information about returns, refunds, and eligibility requirements, please review our Return & Refund Policy.
If you need assistance with your return request, our customer support team is available to help.
Email:
service@solvieraai.com
How Do I Start a Return?
Before returning any product, please contact our customer support team first.
Our team will provide the correct return instructions and any required information.
Please do not send products back before receiving confirmation and return instructions.
Email:
service@solvieraai.com
Can I Cancel My Order?
Cancellation requests may be submitted before your order enters the processing stage.
Once an order has entered fulfillment or shipping preparation, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible:
Email:
service@solvieraai.com
Is Checkout Secure? 🔒
Yes.
We use trusted payment providers and appropriate security measures to help protect your payment information and personal data during transactions.
How Is My Personal Information Used?
Your personal information may be collected and used for legitimate business purposes, including:
- Processing and fulfilling orders;
- Providing customer support;
- Improving website services;
- Managing customer communication;
- Complying with applicable legal requirements.
For more details, please review our Privacy Policy.
Contact Information 📩
For any additional questions, please contact:
Brand Name:
Solvieraai
Legal Company Name:
Nanjing Shunlaide Technology Co., Ltd.
Customer Support Email:
service@solvieraai.com